LHC

REFUND POLICY 

 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification to us of your intention complete order being received by you. Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel, to us. Unfortunately, we do not refund postage on return of part orders.

 

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.

 

How to Return Items

If you wanted to return the items you can return them by post within 14 days of notifying us that you wish to return your items.

 

Returns by Post

To return items by post please repackage them carefully and return them to:

 

Lancer Health Care

1572/15, A C Market

Bhagirath Palace,

Chandani Chowk,

Delhi - 110006

India

 

Your refund will be processed once we receive your returned items. Refunds are credited to the respective way as it recived.

 

Refunds

 

Unfortunately, you cannot return prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

 

[The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount of that we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.]

 

Liability

 

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

We are not responsible for the custom clearance in destination country. That is fully liability of the buyer. In case any items stuck in custom in destination country, we are not bound to refund any amount.